Privacy Policy
We are committed to protecting your personal information. When you place an order or register on our site, we collect your name, email address, phone number, and delivery address. This information is used solely to process your orders and improve your shopping experience. We do not sell or share your data with third parties except where necessary to fulfill your order (e.g., delivery partners).
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item. We will offer a replacement or full refund at no extra cost. Items returned must be unused and in their original packaging. Perishable goods such as fresh produce, spices, and food items cannot be returned unless they arrive damaged or spoiled.
Shipping & Delivery Policy
We deliver across the country and to select international destinations. Delivery times vary by location — local orders are typically delivered within 1–3 business days, while international orders may take 7–14 business days. Shipping fees are calculated at checkout based on your location and order weight. We are not responsible for delays caused by customs, weather, or other circumstances beyond our control.
Payment Policy
We accept mobile money, bank transfers, and major debit/credit cards. All transactions are processed securely. We do not store your payment details on our servers. Orders are only confirmed once payment has been received in full.
Dispute Resolution
If you have a complaint or dispute regarding an order, please reach out to our customer support team first. We aim to resolve all issues within 3–5 business days. If a resolution cannot be reached, disputes may be escalated in accordance with the laws of USA.